FAQ - Riders Resort

General

Rooms

Food

Horse Riding

Does Riders Resort provide pick up and drop off services?
We do not, but we can help book a ride for you.

What are the check in and check out times?
Check in is between 3pm and 7pm and check-out is at 12pm.

How do I find out more about room prices?
You’ll be able to learn more about our room prices here.

How do I book a room?
You’ll be able to make a booking here.

How do I contact Riders Resort?
You can contact us by emailing us at reservation@ridersresort.com.my

What activities are there to do at Riders Resort?
You’ll be able to enjoy horse riding, golfing and various other leisurely activities.

Is there air conditioning in the rooms?
Yes, all of the 25 rooms within our mansion are equipped with air conditioners.

How many people can Riders Resort accommodate as a whole?
Do contact us at +076725330 or reservation@ridersresort.com.my for large groups and exclusive bookings.

What is the booking and cancellation policy for rooms at Riders Resort?
If a booking is cancelled or modified 8 days prior to the scheduled date of arrival with a proven valid reason and documentation, a cancellation or modification may be approved with a full refund or a refund with a 20% cancellation fee deduction at the discretion of the management. However, if a booking is cancelled or modified after this period of time, including no shows, there are no refunds.

In the event of rooms or horse riding services being unavailable on the preferred date of an approved booking modification, there will be a full refund. All refunds will be made by cheque and the processing time will take up to 8 weeks.

Are meals included in the price of the rooms?
Breakfast is included in the price of the rooms. If you’d like to add on full board meals, you will be able to do so when you make a booking.

Am I allowed to bring in outside food?
No, we do not encourage outside food being brought in.

Are the meals served at Riders Resort halal?
Yes, they are.

Does Riders Resort cater to special dietary requirements?
Yes, we try our best to accommodate requests. Let us know your dietary requirements when you make your booking so we can make preparations for your food in advance.

What are the visitation/stable hours to see the horses in the stables?
You will be able to visit the horses in their stables anytime from 8am – 7pm.

What time are lessons and trail rides?
Lessons and Trail Rides are available daily from 8am – 12pm and 2pm – 7pm.

What is the booking and cancellation policy for horse riding at Riders Resort?
If a booking is cancelled or modified 8 days prior to the scheduled date of arrival with a proven valid reason and documentation, a cancellation or modification may be approved with a full refund or a refund with a 20% cancellation fee deduction at the discretion of the management. However, if a booking is cancelled or modified after this period of time, including no shows, there are no refunds.

How to book a horse riding session?
You’ll be able to make a booking here.

How do I book a spot in a Riding Camp?
You’ll be able to book a spot here. For bookings involving large groups, please contact us at +076725330 or reservation@ridersresort.com.my

How big a group can Riders Resort accommodate for horse riding activities?
Do contact us at +076725330 or reservation@ridersresort.com.my for bookings involving large groups or exclusive use of our horses, facilities and grounds.

What is the minimum age for horse riding?
Three years old. However, the suitability of the potential rider is taken into account before any permittance to ride a horse under guidance.

Do I need prior horse riding experience in order to ride?
No, you do not. There will be many qualified trainers and handlers present who will be able to provide guidance and assistance for riders of all levels.

Is Riders Resort able to cater to riders with specific physical needs?
We do not guarantee any rider with a specific physical need requiring a certain type or size of horse will be accommodated, although we will try to do so as much as possible.