Cancellation Policy

If a booking is cancelled or modified 8 days prior to the scheduled date of arrival with a proven valid reason and documentation, a cancellation or modification may be approved with a full refund or a refund with a 20% cancellation fee deduction at the discretion of the management. However, if a booking is cancelled or modified after this period of time, including no shows, there are no refunds.

In the event of rooms or horse riding services being unavailable on the preferred date of an approved booking modification, there will be a full refund. All refunds will be made by cheque and the processing time will take up to 8 weeks.